Refund & Return Policy

Fashionhorde Return and Refund Policy for Jewelry Products

At Fashionhorde, we stand behind the quality of our jewelry products and are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes an item may not meet your expectations. To provide a transparent and fair experience, we’ve created a simple return and refund process for our jewelry items purchased directly from fashionhorde.com.

30-Day Risk-Free Return Period

We offer a generous 30-day return window for all jewelry items. You have 30 days from the date your order is delivered to request a return. Unfortunately, if 30 days have passed since delivery, we cannot offer a refund or exchange.

Eligibility Criteria for Jewelry Returns

To be eligible for a return and receive a full refund, the following conditions must be met:

• Condition: The jewelry must be unused, unworn, and in the same condition as it was received (no wear and tear).

• Packaging: The jewelry must be returned in its original packaging, with all original tags, labels, and protective seals intact.

• Proof of Purchase: You must provide the order number or receipt sent to your email at the time of purchase.

Non-Returnable Items: For hygiene and safety reasons, jewelry items that show visible signs of use (e.g., scratches, tarnishing, or customer-inflicted damage) will not be accepted for return.

100% Free Returns – No Hidden Costs

At Fashionhorde, we believe in consumer-friendly practices. If a jewelry item doesn’t meet your expectations, we ensure a hassle-free return:

• No Return Shipping Fees: We provide a prepaid return shipping label for all authorized returns within the United States.

• No Restocking Fees: We do not charge restocking or processing fees, ensuring that you get a full refund.

• Full Refund: You will receive 100% of the original purchase price back to your payment method.

How to Initiate the Return Process

We’ve streamlined the return process into three simple steps:

1. Submit a Request: Send an email to support@fashionhorde.com with your Order Number and the reason for your return.

2. Receive Your Return Label: Our support team will review your request, and upon approval, will email you a Prepaid Return Shipping Label and a Return Authorization Form within 24 hours.

3. Pack and Ship: Securely pack the jewelry item, attach the prepaid label to the outside of the box, and drop it off at the designated carrier location (USPS, UPS, or FedEx).

Refund Processing & Timeline

• Inspection: Once your return is delivered to our warehouse at 5032 Jericho Rd, Columbia, MD 21044, United States, our quality control team will inspect the jewelry item within 1–2 business days.

• Approval Notification: You will receive an email notifying you that your return has been processed and whether your refund is approved or rejected based on the jewelry’s condition.

• Credit Issuance: Once approved, your refund will be processed immediately. The refund will be applied to your original payment method (Visa, MasterCard, American Express, Discover, or PayPal).

• Bank Processing Time: Please allow up to 5 business days for the funds to appear on your bank statement, depending on your financial institution’s processing speed.

Damaged, Defective, or Incorrect Jewelry Items

Please inspect your order immediately upon receipt. If the jewelry item is damaged, defective, or if you received the wrong item, please contact us at support@fashionhorde.com within 7 days of delivery. We will send you a replacement or issue a full refund at no additional cost to you, including covering all shipping expenses.

Exchanges

If you’d like a different size or color of the same jewelry item, you can exchange it. The fastest way to get your new jewelry piece is to return the current item and place a new order. However, if you prefer a direct exchange, please contact us, and we will provide a Free Exchange Label, provided the item is in stock.

Customer Support & Contact Information

If you have any questions regarding our jewelry return process or the status of your refund, please feel free to contact our dedicated support team:

• Brand Name: Fashionhorde

• Return Address: 5032 Jericho Rd, Columbia, MD 21044, United States

• Support Email: support@fashionhorde.com

• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)